Online Appointment General Information

What Happens in an Online Appointment?

In many ways, it’s exactly the same as a face-to-face appointment. We will:

  • discuss your situation, your ongoing levels of progress and remaining symptoms, and answer any questions you may have,
  • examine you, tell you what I can observe and explain how these findings relate to your situation and your symptoms,
  • balance and release your body, so that your natural healing capacities can work unhindered.

In addition, when we schedule our first appointment:

  • we will establish which program or app we will use to communicate,
  • I will remind you that I will initiate the appointment by calling you,

then, at the beginning of each appointment, we will need to establish that:

  • your space is suitable for the appointment,
  • who else is present, and
  • that you have sufficient privacy,

and at the end of each appointment we will:

  • schedule a follow up appointment, if required.


What Equipment Do I Need For This?

A suitable space, which is:

  • large enough for you to stand comfortably, and also for your arms to reach in all directions without obstruction.
  • well-lit so that you can see me, and I can see you.
  • private enough so that if required we can discuss medically sensitive information, just like in a face-to-face appointment.

A chair.  The treatment method we use can involve both sitting and standing (or be adapted to only sitting or only standing depending on the situation), so it can also be useful for you to have a chair behind you in case you feel you need to sit down.

A video-calling device.  You will need:

  • a phone, tablet or computer, with FaceTime, WhatsApp or Skype installed.
  • to be able to position your device hands-free, in a way that gives me as wide a field of view of your body as possible.
  • sufficient battery power or a power cable to allow us to communicate for 1 hour.

A suitable internet connection, which allows us to maintain our conversation.


What Happens If…

One of us is delayed?  Please let me know as soon as possible, if you will be late for our appointment.  I will do the same, in case I have to over-run with my previous patient – please bear with me in such cases, as I do attempt to give everyone the time they need.  In almost all cases, text messaging is the best means of letting me know you are delayed.

We experience technical difficulties?  If we lose our video connection part-way through the appointment, then:

  • I will try to re-establish the video link, in order to continue the appointment.
  • If I cannot do this, I will try calling your mobile number, and failing this, contact you by email.
  • If we cannot re-establish our connection in good time, we can reschedule our appointment for another time.

I don’t feel comfortable with how the appointment is proceeding?  Just like a face-to-face appointment, it is your right to stop the appointment at any time. I welcome all feedback, and in such cases would ask that you tell me that you wish to discontinue the appointment.


How Do We Arrange Payment?

Helix House uses the Zettle payment system to process card and online payments.  After each appointment, you will be sent a secure link via SMS message which you can then follow to make the payment for the appointment.

If you would like to check that the SMS message and link is legitimate, please contact Carol Brown, Helix House’s Practice and Community Manager on 01865 243351 during her office hours:

  • Mondays 8am-12noon
  • Tuesdays 8am-12noon
  • Wednesdays 8am-12noon
  • Thursdays 8am-12noon
  • Fridays 8am-11am

The standard appointment fee is £80.

Find out how Helix House could help you – submit your details below and one of our team members will get in touch