Helix House COVID-19 Policy

In line with government and professional guidelines, Helix House has put in place measures to ensure your safety and security during face-to-face appointments.

Firstly, to ensure effective social distancing:

Common areas

Patients will be escorted between the front door and their treatment room, and time gaps will be left between successive patients to ensure that only one patient is present in the main corridor at any one time.

Appointment Administration

All appointments will be pre-booked only, and you will be collected from the front door by your practitioner at the start of your appointment (patients will be asked not to arrive early or late).  This will allow us to manage who is present in the clinic at any one time, and to allow for contact tracing if required.

Pre-appointment checks will be made by your practitioner to ensure that all patients (and chaperones) are COVID symptom free before entering the clinic.

Booking appointments and arranging contactless payment, for example, by bank transfer, will be organised by your practitioner.

Post-appointment monitoring for COVID symptoms will be required for all patients and practitioners, with protocols in place for contacting those who may have been in contact, as well as for self-isolation and testing.


Secondly, to allow for heightened cleaning and hygiene:

Unnecessary items have been removed, including all linens from treatment rooms, and all refreshment equipment.  Patients will be asked to bring their own refreshments, towels and blankets (if used).

Stringent cleaning regimes have been put in place to ensure that all clinic areas (including furniture, equipment, touch surfaces and floors) used during an appointment are thoroughly cleaned between every patient.

Practitioners will be wearing PPE in line with government and professional guidelines.  At present, these guidelines state that face masks are optional for both practitioners and patients, however, we will happily wear face masks if a patient is immune suppressed or living with someone who is at high risk and would feel more comfortable if we were to do so.

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